I will be a panel speaker the University of Pennsylvania’s Wharton Interactive Media initiative next month discussing how Web 2.0 is creating new challenges for CxOs in how they manage technology. To prepare, I am starting a series of posts on the challenges I face day-to-day on this (and how they are different from the Web 1.0 world).

A key blogger I follow (and who occasionally writes about my work) just posted on Twitter that his email service provider is down. It reminded me an idea for a Business Service to PROACTIVELY enhance service delivery (not just reactively responding to calls, emails and tweets)…

I have seen a lot of activity on Twitter discussing the potential of using social networking to help ERP implementations. Based on personal experience, recent discussions with ERP Program Managers and Work Stream Leads and interviews of those who “lived through” ERP programs I have put together a concept for an Enteprise 2.0 Business Service to aid in ERP program implementation.

One month spent talking with analysts, technologists, customers and partners have reinforced my belief that the next step in the evolution of Web 2.0 is use of its concepts to create value-driven services. In the spirit of Web 2.0, I will begin sharing these at The Corner Office to foster innovation, ideation and discussion…

In 1999, the Four Horsemen of the Internet were positioned to transform our economy through Creative Destruction. It do not happen (instead the Internet integrated with how we work). The same thing is about to happen in Web 2.0