continuous improvement

broken-aca-site-glass

7-Step Program to Respond to a Rollout Like the ACA Website

We thought we would take a step back and look at what you should do if you are ever faced with a big consumer web/eCommerce rollout that is ridden with bugs and problems. The result was this 7-step Program.

The best architecture document in history

In 2000, AOL’s Chief Technology Officer held an offsite for all of the Chief Architects from AOL, Netscape, CompuServe, ICQ and MapQuest (this was before the closure of the merger with Time Warner. After he posed a question to all of us, “What do you think was the best architecture document in history?”…