CRM

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Evolution At Work: Why Traditional Enterprise Tech Will Get Killed By Consumer-oriented Products

Today’s Post-PC, Web 2.0 Era is causing the consumer and enterprise tech worlds to collide. In this battle, the DNA of consumer tech positions it to displace “dinosaur” Enterprise mindsets.

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If your sheet of music is different from everyone else’s, then you need MDM – Part II

In the last post, we looked into what Master Data mean. Now I will talk about the why it is so important in today’s competitive business landscape.

Turning a product “miss” into a CRM “hit” – The iPhone 4 and the Kin

This week, Microsoft and Apple both announced what many would refer to as “misses” in their mobile device product lines. Each could take one simple step to turn these “product misses” into “CRM hits”

Web 2.0 business service to enhance service delivery

A key blogger I follow (and who occasionally writes about my work) just posted on Twitter that his email service provider is down. It reminded me an idea for a Business Service to PROACTIVELY enhance service delivery (not just reactively responding to calls, emails and tweets)…