Apple’s iCloud: The New Multi-presence Cloud

The iCloud is a new kind of cloud where copies of data exist in MANY places. This difference is not a fine point. It is a “game-changer.”

BYOT: Treat your employees like consumers

There are two kinds of technology in the world: tech that you choose to use and tech you are forced to use. Consumer tech is now sufficiently advanced and easy-to-integrate that it is time to let employees choose and bring their own tech to work for everyday use.

Turning a product “miss” into a CRM “hit” – The iPhone 4 and the Kin

This week, Microsoft and Apple both announced what many would refer to as “misses” in their mobile device product lines. Each could take one simple step to turn these “product misses” into “CRM hits”