7-Step Program to Respond to a Rollout Like the ACA Website

We thought we would take a step back and look at what you should do if you are ever faced with a big consumer web/eCommerce rollout that is ridden with bugs and problems. The result was this 7-step Program.

Using Gov 2.0 to meet the Obama administration’s requirements for transparency and open government

On January 27, 2009, President Obama issued his third executive order and memorandum requiring transparency and open government. This can best be achieved not by simple adoption of technology but instead by application of social media strategies to existing modes of public engagement at the state, local and federal levels…