operational excellence

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The Delta Index: A Clearer Measure of Growth

The Delta Index provides a single metric for apples-to-apple comparison of how you are growing (or shrinking) in value created relative to “Big Picture” targets.

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7-Step Program to Respond to a Rollout Like the ACA Website

We thought we would take a step back and look at what you should do if you are ever faced with a big consumer web/eCommerce rollout that is ridden with bugs and problems. The result was this 7-step Program.

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Why managing a team of 50 can be harder than one of 500

Every organization size has its own range of challenges. What is interesting is that the organization size that is most challenging to manage is not the necessarily largest. Managing mid-sized organizations can often be more challenging.

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If your sheet of music is different from everyone else’s, then you need MDM – Part II

In the last post, we looked into what Master Data mean. Now I will talk about the why it is so important in today’s competitive business landscape.

Giving leaders the keys to drive change

Give these change leaders an opportunity to help other leaders new to the process; they may lend added credibility and trust to what you are trying to do

What is the ‘Magic Number’ of market leaders in Tech?

Jack Welch used to say, “Be Number 1 or Number 2 (or else get out of the market).” Does this same “Magic Number” apply in the information technology and software world (where innovation is continuous and Moore’s Law applies)?