systems quality


7-Step Program to Respond to a Rollout Like the ACA Website

We thought we would take a step back and look at what you should do if you are ever faced with a big consumer web/eCommerce rollout that is ridden with bugs and problems. The result was this 7-step Program.

Start-ups: Three execution activities that separate successes from “interesting ideas”

The sense of freedom in a start-up (or incubation) environment is incredibly exciting. However, it is very easy to let this freedom lead you down the path of “what if”, distracting you from achieving success. You only have – at most – three years (many would argue two) to go from spending the “first opportunity dollar” to demonstrating commercial success. This leaves little room for distraction.

Seven must-have attributes for collaboration

“Collaboration” has been used to categorise a wide variety of products. Even with a range of products this broad, I have found seven attributes that separate winning collaboration products from also-rans…


What Joe Shea, program manager of NASA’s Apollo program, taught me

Today is the 40th Anniversary of the Apollo 11 Moon Landing. As such, I thought it would be appropriate to reflect on what Joe Shea taught me at MIT about designing large-scale systems and managing their successful “launch”…